We invest in our employees, families, and our communities in order to provide meaningful and rewarding livelihoods by being the local resource for quality building products and excellent, knowledgeable customer service in a family-friendly atmosphere, to help create and maintain shelter in our local communities.
Safety is our first, last and ever-present priority to ensure the health of our employee team, customers and our company through safe work habits, safe work environment and ongoing training.
We strive to communicate openly and honestly and respectfully with customers, employees, vendors and community members. Leverage multiple methods of contact to best relay information in a timely response. We promote involvement and respect by creating a two-way communication flow and listening to understand rather than respond.
Professionally representing ourselves to employees & business associates in an honest, respectful, fair & collaborative manner. To foster an enjoyable work environment, working towards a common goal, and backing each other up in the execution of our mission.
Interact with our customers with responsive, informed, ethical service, meeting or exceeding their needs with good natured efficiency. To promote and provide service to each other and our community through volunteering and supporting our friends & neighbors.
Foster financial growth through open communication and fiscal responsibility to increase the financial security and stability of our Team Members and create long term fulfillment of our mission.
Having a mission statement is one thing – using it is another. All levels of our company are expected to keep our Mission and Values at the core of all financial & non-financial decisions made for Ward Lumber and in representation of Ward Lumber. Our organization structure as a Cooperative is a little bit different from other companies. Our board is directly accountable to the employee owners, who are accountable to the management & CEO, who is then accountable to the Board of Directors: which is made up of employee owners. A
